RCM - RETRO COMPUTER MUSEUM

ARCHIVED ITEMS => RCM GAMING EVENTS - OPEN DAYS 2011 => Topic started by: muguk on May 08, 2011, 08:05:57 PM

Title: Feedback thread for the first RCM Weekender
Post by: muguk on May 08, 2011, 08:05:57 PM
As usual, put your goods and bads (if there were any) in this thread.  If you can think of any improvements we can make, put them in too.
Title: Re: Feedback thread for the first RCM Weekender
Post by: muguk on May 08, 2011, 08:13:44 PM
The goods:

The atmosphere over the whole weekend.  You just can't beat it at RCM.  

The banter - Innuendo Central would be a good description :)

The food.  OK so Thorsten bringing a packet of bratwurst with him from Germany along with the currywurst sauce helped too :)

Our German friends from the Oldenburg Museum paying us a visit.  Tim (from OCM) then leaving with a Gamecube and a smile on his face as the prices of them in Germany were a lot higher than the £12 he'd paid Filecore :)  The donation of Roger's Profanisaurus at the end was the icing on the cake for me :)

AndyRCM's face when he realised Archer MacClean was visiting :)

Going for a curry at the only Indian in the village .. damn good grub.  One to visit in December :)


The bads:

My only bad (and this is because I'm crap at the game) is to split the Bomberman tournament into the 'professional' players and those, like myself and GazTee who spend more time bombing ourselves than attempting to kill anyone else.  And to make it go quicker for those stuck waiting for Tournament 2 is to have the crap players' tournament first :)


Improvements:

A better internet connection? There was one there (WiFi: RCM Weekender) but I think it was someone's phone that was being used as a proxy connection?
Title: Re: Feedback thread for the first RCM Weekender
Post by: 1200xl on May 08, 2011, 10:00:37 PM
Sadly I only stayed a short while on the Saturday, but there seemed to be a good buzz in the main hall, the side room seemed dead IMO.
Also, maybe a "fast track" queue for people wanting to buy a drink only as the queue was pretty slow moving with the number of people wanting the (delicious) hot food.This is not to take anything away from the excellent job the ladies did in the catering dept.
Title: Re: Feedback thread for the first RCM Weekender
Post by: woody.cool on May 08, 2011, 10:02:23 PM
The good

Excellent atmosphere
A nice selection of machines
Friendly people (as always)
A bit of banter
Nice food

Tha bad
None (that I can think of)
Wish I could have attended both days

Improvements
Somehow, it felt like there was less machines than usual at this event. It made it less cramped but felt a slight bit empty, would love to have seen a few more machines on display. However, what was there was really good and kept me entertained (along with the socialising) for the entire day and left me wondering where the hell all that time went as it just flew by.
Title: Re: Feedback thread for the first RCM Weekender
Post by: boyo on May 08, 2011, 11:26:57 PM
Really enjoyed the weekend - there was consoles and computers at the event that I had never seen before. Hope to help out a little bit more at the next one.

Love you guys to visit my site - put up a little news snippet on the event : http://www.retrofusion.org.uk/news/190/retro-computer-museum-event-visit/

Title: Re: Feedback thread for the first RCM Weekender
Post by: Panther on May 09, 2011, 08:36:58 AM
The Highs

Andy's face when he got Archer Mclean on IK+  :)
The Jupiter Ace loading (on more than one occasion)
Taking part in the kick off tournament, even though I lost to Black Panther in the first round, not a footie fan, but found it very entertaining  ;D
The very small FIGnition computer http://sites.google.com/site/libby8dev/fignition (http://sites.google.com/site/libby8dev/fignition) amazing little bit of kit !!
Actually getting time to play on some of the machines, seemed alot more relaxed than previous events
The great food, loved the chili and the bacon baps in the morning were excellent  ;D
Sampling some lovely home-made marshmallow !  8)

The Lows

Bomberman competition taking forever !
Only being there on the Saturday

Quote
Also, maybe a "fast track" queue for people wanting to buy a drink only

Not sure how this would work, but worth thinking about, as I was put off buying just a drink around the lunchtime period due to the queue
Title: Re: Feedback thread for the first RCM Weekender
Post by: TMC on May 09, 2011, 09:34:25 AM
Thanks for the great RCM weekender this time was worth it to visit teh uk for a long weekend loved the two event days to play on retro machines. Havent seen so many you could play at an event around 50. See you all at a next event i hope.

Mike; RCM weekender wifi network was mine for controling my wireless ip camera during the event : )
Title: Re: Feedback thread for the first RCM Weekender
Post by: MaxHall on May 09, 2011, 11:19:23 AM
Great weekend again Andy, really good, the 2 day event is a great idea, as I feel 1 day isnt quite enough.

Good points

Was getting to chat with Archer Maclean, him showing us all the easter eggs in IK+ and having a pint with him in the pub!, the food was great again, the chilli is exceptional!!! Being able to play Elite on my BBC for hours on end with no distractions, sharing banter and gamage with like minded people, and the general atmosphere is buzzing - Well done!

Bad Points

No complaints to be honest . . . only thing i missed was a C64 with a disk drive... Sx-64 great, but getting old and sometimes need bigger screen for gamage! hehe


Keep up the good work Andy!! - you deserve to fufill your dream...

All the best
Max Hall
Title: Re: Feedback thread for the first RCM Weekender
Post by: Rinoa on May 09, 2011, 12:53:21 PM
An enjoyable weekend! Always good to see & chat to familiar faces, and to speak to people I haven't had a chance to before. I've always loved the fun, friendly atmosphere of RCM :)

Highs
The Pac-Man DX competition ;D
Multiplayer gaming
The Raffles
Having a go on some systems I haven't seen or played on before
Filecore's stall which had a good selection of stuff for sale
Enjoying a drink with everyone on Saturday evening and chatting to the Oldenburg Museum guys
Not having to do all the travelling in one day!

Lows
Bomberman competition - I enjoyed it but like others have said, I thought it went on for a bit too long
Couldn't get the SX-64 to work :(

Improvements
Some of the systems could do with a second controller, plus more 2 player games. Also, some of the older systems had the odd faulty controller which could do with repairing/replacing.
Title: Re: Feedback thread for the first RCM Weekender
Post by: AndyT on May 09, 2011, 03:48:38 PM
I had a brilliant day on Sunday - thank you to all involved. It was one of the 'highs' that I needed.

Good
Finally got my EPROM burner working. Found a use for a SNES PSU. (thanks phu for your help)
Shifting some of my excess hardware.
Meeting people who ive not seen in ages.

Cons
None what so ever...
Title: Re: Feedback thread for the first RCM Weekender
Post by: theatticbug on May 09, 2011, 04:34:56 PM
GOOD: See you next time  :)

BAD: That we missed it  :'(

It's been great to see all the pictures and videos on Facebook though. Made us realise how much we're missing our friends.

Title: Re: Feedback thread for the first RCM Weekender
Post by: AndyRCM on May 10, 2011, 08:09:04 AM
Well for me . . .

Good:
Quickest set up and close down EVER! (Thanks to Ian for the loan of himself and his van).
Machines all behaved themselves!
Seeing my good friends again
Our overseas visitors (hopefully) enjoying themselves
The amount of photographs/videos (as always) is fantastic
Archer Maclean . . . thanks to boyo for that! :)

Bad:
Being tired and my feet hurting
A few more people visiting would have been nice (my fault for not pushing as much on other forums)
Missing some of our friends

Overall though - it was a nice relaxed (me? relaxed? hell yeah! - first time!) event and I even got to play on a few systems.

Thanks must go to Linda (my wife) for sorting out so much stuff beforehand, working on the day and of course doing the lovely cakes, also to my Mum (Tina) and Sister (Sharon) for looking after the food side of things, further thanks to the other RCM staff, they were, without doubt, fantastic (as always).

Thank you to everybody else that turned up and supported us and of course for the support from our friends who couldn't be there.

See you next time . . . announcement to be made . . . :)

Title: Re: Feedback thread for the first RCM Weekender
Post by: StarshipUK on May 10, 2011, 11:40:51 AM
Highs:
Pac Man Competition
Chuckie Egg on the Einstein
2 day event

Lows:
My Sega Master System Everdrive cart being blatantly stolen (no security in the side rooms). Still in a big state of bewilderment and depression over this, and still feel really low.
Being a veggie, the strong smell of burgers and bacon drifting into the main hall was a bit nauseating at times.
The Pub where the meet up took place having no food.

Improvements:
Have to agree with Rinoa that there was a lack of Joysticks and a few non-working ones. The Atari Joystick on the Atari 800 had a broken fire button and one of the joysticks on the Atari 2600 also had a very iffy fire button. One of the fire buttons on the Acetronic control pads also did not work. Boggy asked if he could borrow a joystick off me to play a two player football game on the Amiga, as there were not enough joysticks.

Would have liked to have seen some more multiplayer gaming, as alot of the single player machines seemed to be empty most the time, while the multiplayer systems (which had joysticks) were much more popular.

could only see one game available for the XBox, would have been nice to have a few more to choose from.

Most of the disks in the box by the SX64 did not seem to work, or perhaps the drive was a bit iffy.

A few instruction sheets on how to load/change games on a few of the more obscure systems, or having someone change games every so often rather than having the same games running all day/weekend. I could not get Chuckie Egg to load using the standard method on the Einstein, so not sure how someone got it to load?

Quite a few people just turned up for Sunday and missed out on a competition, as there were no comps on the Sunday.

The system information sheets have disappeared.

Doing away with the side rooms as they have no security, and there was no way I was gonna stay in the side room all day guarding and protecting my equipment - I took a chance and now really regret setting up my kit in that side room.

Please don't think I am having a go. I know some of those suggested improvements are just small details, but it's sometimes the small details which matter the most.
Title: Re: Feedback thread for the first RCM Weekender
Post by: HeadingtonBard on May 10, 2011, 12:21:46 PM
Good:

Everything, lots to see and do. Loved the Canteen ! :) It was nice meeting different people and friends, buying retro kit and being able to test it.

Bad:

I didn't get very far on the Phoenix Cabinet ! Damn you birdies ! :(

Looking forward to the next RCM Event ! :)
Title: Re: Feedback thread for the first RCM Weekender
Post by: Scarlettkitten on May 10, 2011, 12:25:31 PM
Good

Beating Stiggy at Soul calibur
Beating Blackpanther at Sensi soccer (victory dance)
Meeting everyone again.
Filecore's stall was excellent

Bad

I'm home now :(
Title: Re: Feedback thread for the first RCM Weekender
Post by: theatticbug on May 10, 2011, 01:11:03 PM
Lows:
My Sega Master System Everdrive cart being blatantly stolen (no security in the side rooms). Still in a big state of bewilderment and depression over this, and still feel really low.
Being a veggie, the strong smell of burgers and bacon drifting into the main hall was a bit nauseating at times.
The Pub where the meet up took place having no food.

I find it really sad that your Sega Master system Everdrive cart has gone missing. But I also find it sad that you have to mention it on here. It's hardly RCM's fault? The fault lies in the world of greed and spite.

As a veggie myself, I can understand the difficulty with the smells from burgers and bacon but it would be the same as me complaining that there is too much alcohol in a pub (as I am a non drinker).

I find it also quite sad that you need to complain about there being no food in the pub for the meet-up. That's not RCM's fault either.
Title: Re: Feedback thread for the first RCM Weekender
Post by: The Twins on May 10, 2011, 01:23:39 PM
The meet up in the pub on the Saturday was not organised by RCM and we did point people in the direction of the nearest places that did food. What goes on outside RCM events is beyond our control.

RCM was not responsible for other peoples systems and if they needed watching for a time you only had to ask and someone would have willingly kept an eye on them.

Unfortunately we were unable to open the kitchen windows and therefore the smell of the food being cooked drifted into the main room. At least we did offer vegetarian burgers, so we can't get moaned at for that.
Title: Re: Feedback thread for the first RCM Weekender
Post by: theatticbug on May 10, 2011, 01:31:22 PM
The meet up in the pub on the Saturday was not organised by RCM and we did point people in the direction of the nearest places that did food. What goes on outside RCM events is beyond our control.

RCM was not responsible for other peoples systems and if they needed watching for a time you only had to ask and someone would have willingly kept an eye on them.

Unfortunately we were unable to open the kitchen windows and therefore the smell of the food being cooked drifted into the main room. At least we did off vegetarian burgers, so we can't get moaned at for that.

Well spoken.
Title: Re: Feedback thread for the first RCM Weekender
Post by: StarshipUK on May 10, 2011, 03:07:39 PM

I find it really sad that your Sega Master system Everdrive cart has gone missing. But I also find it sad that you have to mention it on here. It's hardly RCM's fault? The fault lies in the world of greed and spite.

There is a difference between something going missing and being stolen, as if it was missing I would have had it back by now. It has cost me £67 to get a replacement. I am sure if someone had £67 stolen from them at any event they would hilight it as a low point of their weekend.

Quote
As a veggie myself, I can understand the difficulty with the smells from burgers and bacon but it would be the same as me complaining that there is too much alcohol in a pub (as I am a non drinker).

A bit of the difference as the smell was really strong (I am not normally affected by the smell of meat unless it is boiled ham or fish), but if the windows could not be opened and their was no extractor fan that would explain why. I didn't mention Vegiburgers so don't understand why the hell that was bought up!

Quote
I find it also quite sad that you need to complain about there being no food in the pub for the meet-up. That's not RCM's fault either.

Neither was the cost of taxi's at RV2010 my fault, but people still mentioned about that:
http://retrocomputermuseum.co.uk/forum/index.php?topic=1834.0
Title: Re: Feedback thread for the first RCM Weekender
Post by: Phu on May 10, 2011, 03:35:01 PM

I find it really sad that your Sega Master system Everdrive cart has gone missing. But I also find it sad that you have to mention it on here. It's hardly RCM's fault? The fault lies in the world of greed and spite.

There is a difference between something going missing and being stolen, as if it was missing I would have had it back by now. It has cost me £67 to get a replacement. I am sure if someone had £67 stolen from them at any event they would hilight it as a low point of their weekend.

I'm sure it was a low point for you and I sympathise that your hardware is no longer with you (for whatever reasons) however, the thread was a feedback thread for the event and RCM's efforts, so it wasn't a low part of the RCM event.

As a veggie myself, I can understand the difficulty with the smells from burgers and bacon but it would be the same as me complaining that there is too much alcohol in a pub (as I am a non drinker).

A bit of the difference as the smell was really strong (I am not normally affected by the smell of meat unless it is boiled ham or fish), but if the windows could not be opened and their was no extractor fan that would explain why. I didn't mention Vegiburgers so don't understand why the hell that was bought up!

There was a slightly implication (or at least it looked like it) that we didn't account for vegetarians or take into consideration how they might react to the strong smell of meat. Linda mentioned the vegiburgers to point out that we did consider vegetarians but some things were out of our control.

I also don't think it was as strong as you imply. Throughout the two days, I only really smelled the meat from in the vicinity of the food window, and it was mainly constrained to the start-of-day rush for the bacon cobs and lunch time, but that might just be me.

I find it also quite sad that you need to complain about there being no food in the pub for the meet-up. That's not RCM's fault either.

Neither was the cost of taxi's at RV2010 my fault, but people still mentioned about that:
http://retrocomputermuseum.co.uk/forum/index.php?topic=1834.0

Actually, if you read that thread it was you who brought up the taxis. It hadn't been mentioned until then. One you had said something, others joined in.

-- Richard
Title: Re: Feedback thread for the first RCM Weekender
Post by: jimbob005 on May 10, 2011, 05:55:53 PM
good bits :-

getting to see and talk to ppl iv not seen for a bit , me and mark playing 2 player marble madness on the nes with only one joystick , Wining on the raffle im liking the gamecube and the money box Thank You , the food was good and the staff was extreamly nice

bad bit :-
it finishing (i think 3 days over a bank holls ) :D :P

a big thank you to every one that help and worked hard so we could all have this fantastic weekend      
Title: Re: Feedback thread for the first RCM Weekender
Post by: filecore on May 10, 2011, 06:55:14 PM
Great event. Thanks to RCM for letting me have a stall. Hope everyone is pleased with their bargains! :)

Lots of stuff to look at/play with. Thanks to Soph for stepping into the breach when the epic Bomberman tourney was on, and Andy when I won the Warlords tourney with the regular players. Was about time I won one again. Feared my touch was gone forever! :)

Loved the food. Bacon, Burgers and Chilli were sampled by me over the course of the weekend. Oh and a cornflake cake.  Lovely.


Cheers
Steve
Title: Re: Feedback thread for the first RCM Weekender
Post by: StarshipUK on May 10, 2011, 07:50:37 PM

I find it really sad that your Sega Master system Everdrive cart has gone missing. But I also find it sad that you have to mention it on here. It's hardly RCM's fault? The fault lies in the world of greed and spite.

There is a difference between something going missing and being stolen, as if it was missing I would have had it back by now. It has cost me £67 to get a replacement. I am sure if someone had £67 stolen from them at any event they would hilight it as a low point of their weekend.

I'm sure it was a low point for you and I sympathise that your hardware is no longer with you (for whatever reasons) however, the thread was a feedback thread for the event and RCM's efforts, so it wasn't a low part of the RCM event.

I am not sure what you imply by saying "whatever reasons" but it has been stolen. Cartridges do not just eject themselves and walk off, especially with this one where the chips on the plain PCB jam themselves behind the black cartridge slot therefore requiring some effort to remove it. If something had been stolen at RV last year I would have made an announcement on the tannoy, sent an E-Mail to all those who attended after the event and supplied a replacement or contribution to that person towards a replacement. While it also would not have been my responsibility the item would have been at my event under my care and I would have felt a bit more sympathetic towards them rather than saying you should have asked someone to look after it (which is common sense people should be keeping an eye on things!) and stating it was not my responsibility. Next time someone asks if I can take anything along to an event I will consider it more carefully and most likely say no if it is a open public event. Also the items I loaned to R3PLAY last year which came back damaged or went missing have been replaced with replacements. I am not running RV this year, so if anything is stolen at RV they will have to see Markie about it.

As a veggie myself, I can understand the difficulty with the smells from burgers and bacon but it would be the same as me complaining that there is too much alcohol in a pub (as I am a non drinker).

A bit of the difference as the smell was really strong (I am not normally affected by the smell of meat unless it is boiled ham or fish), but if the windows could not be opened and their was no extractor fan that would explain why. I didn't mention Vegiburgers so don't understand why the hell that was bought up!

There was a slightly implication (or at least it looked like it) that we didn't account for vegetarians or take into consideration how they might react to the strong smell of meat. Linda mentioned the vegiburgers to point out that we did consider vegetarians but some things were out of our control.

I also don't think it was as strong as you imply. Throughout the two days, I only really smelled the meat from in the vicinity of the food window, and it was mainly constrained to the start-of-day rush for the bacon cobs and lunch time, but that might just be me.

Then you misinterpreted my feedback, as the events have always catered well for Vegetarians with Jacket Potatoes and Chips. I even had a VegiBurger on Saturday which was OK, but I did find the roll a bit dry- I am guessing it was a wheat free roll which I am not a big fan of. Just personal preference and not the fault of anyone, so I did not mention it. Did not have anything on the Sunday (cept some left overs), but was a bit put off from food by seeing a massive cockroach near the bomberman setup.

Everyone has a different sense of smell, and to me it was strong. I also overheard some other people mention it, but did not know who they were so don't even know if they are on the forum, although I also guess people are frightened of their feedback being misinterpreted or accidentally offending someone, where I prefer to be honest which is perhaps one of my weaknesses. I even criticised several parts of RV last year myself and I ran it. I know if I was getting feedback I would want people to be honest rather than keeping stuff back, frightened that someone might get offended. Its the only way you can improve on things, no matter how small.

I find it also quite sad that you need to complain about there being no food in the pub for the meet-up. That's not RCM's fault either.

Neither was the cost of taxi's at RV2010 my fault, but people still mentioned about that:
http://retrocomputermuseum.co.uk/forum/index.php?topic=1834.0


Actually, if you read that thread it was you who brought up the taxis. It hadn't been mentioned until then. One you had said something, others joined in.

-- Richard

And I only mentioned it because several people had mentioned it to me before it was posted on that thread. It would be a pretty wild thing to mention randomly and just  stating it was a little expensive was a bit vague for my liking! At least this years event will not be overpriced with it being free entry.
Title: Re: Feedback thread for the first RCM Weekender
Post by: AndyRCM on May 10, 2011, 09:05:20 PM
I am drawing this to an end - it is very unfortunate that Steve (starship) had something stolen. I know how this feels - however RCM cannot be held responsible for other peoples actions or equipment.

It is now making me think again about 'other peoples kit' at our events which is a true shame really as it does make for a good event with a variety of kit on display.

Andy

Title: Re: Feedback thread for the first RCM Weekender
Post by: resident paul on May 11, 2011, 07:22:40 AM
I had a brilliant time last weekend, the food was great, the systems + games were & arcade cabs were great as well especially the mame one with the easy read menu :)

It's not as crowded as before & gives me chance to play most systems

The only downer was I was told any tournaments was on until it was too late! :(

The pub meet was great & lots to drink & munch on the crisps & after that went back to the Travelodge with number of mates + bottles of bud & cider & carried on drinking altogether with pizzas ordered (I picked the 'Coalville special' which has kebab & onion as topping yummy')
Title: Re: Feedback thread for the first RCM Weekender
Post by: questor on May 11, 2011, 02:05:57 PM
Great review from the Kick-Off boys...

http://ko-gathering.com/forum/viewtopic.php?f=12&t=16234&hilit=museum

Title: Re: Feedback thread for the first RCM Weekender
Post by: AndyRCM on May 11, 2011, 02:10:55 PM
Yeah - sounds like they enjoyed it too! Nice one! :)

A
Title: Re: Feedback thread for the first RCM Weekender
Post by: felicemaggie on May 11, 2011, 08:17:01 PM
Good points:-

Seeing the (new) Batman Forever demo actually running on an Amstrad CPC 6128, after having only seen it run on emulators before.

The kitchen setup - this was the first time I tried any of the food and I was rather impressed ;) Thanks to the ladies behind the counter for this - the food was delicious. I had one of the famous baked potatoes and it must rank among some of the best I've eaten over the years.

There weren't any bad points, just one or two slight niggles, I wonder whether the evening do might have been better (though it wasn't officially organised by RCM) by booking a large table at the Indian restaurant in Swannington ? It seems a little odd in this day and age that the pub didn't serve food - that was the reason we didn't come for the drinks, as 2 of us out of 4 had to remain fairly sober for driving home.

The Saturday also felt emptier though that was maybe with the event being over 2 days, compared to the 1 day event we'd been to before. It did allow, however, for ease of movement around the hall.

Thanks again for organising the event and we will be back for future events as time allows ...

Cheers,

Rich
Title: Re: Feedback thread for the first RCM Weekender
Post by: Derek Barnet on June 21, 2011, 07:28:06 PM
Hi,
I joined the forum today, so I know nothing about the RCM weekender.
But based on MY OPINION and experience on a different RETRO show - here are some comments.
a) Accept feedback good or bad. Most important is take it seriously,  learn from it and think about it next time. Life is full of opportunities to improve. Try not to have a fall out or argument over feedback. Consider layout of tables(a box shape with exhibitors in the middle), a handout of wise words to exhibitors and advice to exhibitors before they come and visit.(Theft is everywhere, consider a CCTV camera!, some equipment is virtually not replacable - so financial compensation doesn't work)( I do not like leaving master copies of software lying around - backups are ok )
b) I would recommend two one day events separated by at least 2 months. That way you don't miss someone who chose to visit the other day. Perhaps try two different locations, to encourage members who did not visit(too far). Consider it to be a one day where visitors travel to it and return home. So lets say start journey 8am, arrive 10am, leave 7pm and arrive home 9pm. (or at 7pm move to pub for chat then home).
c) Do consider having a 'game theme per hour'. games like 'bat &ball','Fruit machine', 'PACMAN','Frogger','golf' etc exhibitors can start up the best version of that game and visitors can see how the game works on different machines.
d) Consider this to be an opportunity for visitors to bring old heavy kit and swop and pay for a refurbished kit. Especially Monitors and power supplies. But also joysticks, etc.
e) Consider selling tickets on ebay - but you need to add the appropriate key words in title. (BBC micro)etc.
f) Consider attracting Innovators to attend the day. To show and sell their latest inventions.(MMC cards, sideways RAM/ROM etc)
g) Consider running an auction. Visitors bring items to sell and have opportunity to bid and buy. bout 20% Commission is charged of course!
h) A lot of work goes into putting on an event like this. So those involved should be very pleased that MOST IMPORTANT - VISITORS ENJOYED THEMSELVES.

Good Luck for the future and don't be surprise if the event grows and becomes much bigger.

Regards Derek

Title: Re: Feedback thread for the first RCM Weekender
Post by: AndyRCM on June 21, 2011, 10:26:28 PM
Derek,
Some very valid points there - thank you for those.
Of course feedback whether it be good or bad is very valuable. You can't please everybody all of the time.
A couple of your points we already do, a brand new computer was available to buy at our recent weekender for example.
:)

Andy